Last updated: 30 June 2026
QuantProc provides software-as-a-service (SaaS) products — QuantProc ERP, Skils, and ProcureAI. Access is subscription-based; there are no physical goods. Subscriptions are sold in Indian Rupees (₹) inclusive of applicable GST. Tax invoices are issued electronically after each billing cycle.
Where a free trial is offered for a specific plan, the trial period and any restrictions are stated at sign-up. No credit card is required during a free trial unless explicitly stated. If you do not cancel before the trial ends, your subscription begins and the applicable fee is charged on the first day after the trial.
Monthly subscriptions are billed at the start of each calendar month (or on the anniversary of your subscription start date). You may cancel at any time; cancellation takes effect at the end of the current billing period. No refund is issued for the remaining days of the current billing month. You retain full access to the Services until the period ends.
To request a refund under the above provisions, email crm@quantproc.com from the registered account email with subject line "Refund Request — [your organisation name]".
You may cancel your subscription at any time by:
Cancellation via email is processed within 2 business days. You will receive a confirmation with the exact date your access ends.
On cancellation or non-renewal, your account enters a 30-day data-retention window. During this period:
After 30 days, all Customer Data is securely deleted from our systems in accordance with the Privacy Policy. We strongly recommend exporting your data before cancellation takes full effect. We cannot recover data after deletion.
If measured monthly uptime falls below 99.9% in any calendar month (excluding scheduled maintenance), you are entitled to a service credit of 5% of the monthly subscription fee for each full percentage point below the target, up to a maximum of 30% of that month's fee. Credits are applied to future invoices and are not paid in cash. To claim a credit, email crm@quantproc.com within 15 days of the month in question with details of the outage.
If you believe you have been charged incorrectly, contact us within 60 days of the charge. We will investigate promptly and issue a correction or credit where a billing error is confirmed. Charges older than 60 days are not subject to dispute unless required by applicable law.
Payments between buyers and vendors on the ProcureAI marketplace are processed via Razorpay and are governed by the ProcureAI Marketplace Terms and Razorpay's payment terms. QuantProc platform tokens purchased for use in ProcureAI are non-refundable once consumed. Unconsumed tokens may be refunded within 7 days of purchase — email crm@quantproc.com.
Fees for custom software development, implementation services, and training are governed by the specific statement of work or engagement agreement signed between the parties. In the absence of a specific agreement, a 50% advance is non-refundable once work commences; the balance is due on delivery and is non-refundable after acceptance.
For all refund and cancellation queries: crm@quantproc.com · ADS Infra Solutions Pvt Ltd, Tower-F, 501, Manesar, Sector-79, Gurgaon, Haryana — 122 052, India.
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